Brewing timeless Assam tea for every cup.

1. Orders, pricing & payment

• All enquiries and orders are subject to confirmation based on availability, quality, and prevailing market conditions.
• Prices are generally quoted ex-warehouse or as otherwise mentioned in written communication or proforma invoice.
• Applicable taxes, duties, freight, and other charges are as per current laws and are communicated at the time of order.
• Payment terms are discussed individually and may include advance payments, part payments, or credit terms where agreed in writing.

2. Dispatch, delivery & risk

• Dispatch timelines are shared at the time of order confirmation and may vary based on production, packing, and logistics schedules.
• Risk in goods generally passes to the buyer once consignment is handed over to the transporter or as otherwise agreed contractually.
• Delays arising from factors beyond control, including transport disruptions or regulatory checks, are handled in good faith with updated timelines.

3. Quality, claims & returns

• Teas are supplied against agreed specifications or samples to the best possible match under prevailing conditions.
• Any concerns about quality or shortage should be raised promptly in writing with supporting details, typically within a reasonable period from receipt.
• Returns or adjustments, where applicable, are considered case by case and must be supported by evidence such as photos, reports, or sealed sample packets.
• Perishable nature of tea limits the ability to accept returns except where expressly agreed or mandated under applicable laws.

4. Branding & private label

• For private label supply, artwork, packaging material, and brand-related approvals remain the responsibility of the buyer unless otherwise agreed.
• Use of trademarks, logos, or brand assets is governed by separate written understandings between parties.

1. Introduction

This privacy overview applies to interactions with M S Ishwar Tea Co, including enquiries raised by phone, email, or web forms. It is intended as a basic outline and may be updated as required.

2. Information that may be collected

• Basic contact details such as name, company name, email address, phone number, and postal address shared by you.
• Business information related to your requirements, such as order volumes, product preferences, and delivery locations.
• Technical data that may be generated by standard web server logs or analytics tools if used, such as browser type, access time, and referring pages.

3. How information may be used

• To respond to your enquiries, share quotations, and communicate about orders or business opportunities.
• To maintain internal records of interactions, transactions, and commercial history with customers and partners.
• To improve offerings, understand demand patterns, and plan inventory and sourcing more effectively.

4. Sharing of information

• Information is generally used within M S Ishwar Tea Co and trusted service providers strictly for operational purposes.
• Information may be shared where required by law, regulation, or lawful authority, or to protect legal rights and interests.

5. Data protection & retention

• Reasonable care is taken to keep information secure in line with the scale and nature of operations.
• Information is retained for as long as necessary for the purposes described or as required under applicable laws.

6. Your choices & contact

• You may contact the company to update your details or request that communication preferences be changed.
• For queries about this privacy overview, you can reach out using the contact details in the Contact section.

1. Acceptance of terms

By accessing or using this website, you acknowledge that you have read and understood these terms and agree to comply with them in accordance with applicable laws.

2. Business information & accuracy

• Information on this site is presented for general understanding of M S Ishwar Tea Co and its tea-related offerings.
• While efforts are made to maintain accuracy, details such as availability, specifications, and pricing are subject to change without prior notice.

3. Intellectual property

• Logos, trade names, text, and visuals used on the site are either owned, licensed, or used with permission and may be subject to intellectual property protections.
• Unauthorised copying, redistribution, or commercial use of protected materials is not permitted except where expressly allowed in writing.

4. Limitations & disclaimers

• Content on the site is provided on an “as is” basis without any guarantee as to completeness or fitness for any particular purpose.
• M S Ishwar Tea Co is not responsible for losses arising from reliance on general information presented here; specific commercial terms are governed by separate agreements or documents.

5. Links & third-party content

• Any links to external websites are provided for convenience; the company does not control or endorse such external content unless clearly stated.

6. Changes to terms

• These terms may be updated from time to time, and your continued use of the website after changes indicates acceptance of the revised terms.